There are a few reasons this could happen.
1. You may not have the minimum order value of $25 in your cart.
2. You have not processed your order properly.
When you want to purchase an item, you must click on the item to see the full description and purchase options, and then click on the button that says 'add to cart'. Only once you have clicked this button can you proceed to the checkout.

Australian Orders:
We now ship twice a week - Mondays and Wednesdays. Your order must be placed by 10am if you order on one of the shipping days, otherwise your order will be shipped on the next shipping day.

We try to ensure that all stock listed on the website is currently available and all Australian orders are shipped by express post so you get your goodies asap!! 

International Orders:
International orders are posted via international airmail.
This usually takes between 14-20 days.
(although in unusual circumstances it has taken longer).

If you have any further questions about product availability, ordering, or delivery, please email us at order@happyhighherbs.com

Postage Costs Australia
We send all our Australian orders via express post so that you can receive your goodies asap!

Less than 500g: $10

Between 500g and 3kg: $15

More than 3 kg: please call us for a quote!

Postage Costs International
Please call for a quote before making a large order. For all standard orders you are charged typical international rates according to country... more information is available here:
http://www1.auspost.com.au/international/

All of our orders are processed by EWAY, a secure online payment gateway similar to PayPal. EWAY processes your payment and all of your credit card details remain totally anonymous.
As EWAY processes your order instantaneously, sometimes there is a delay between payment and shipping. Never fear! Your order will be shipped on the next shipping day. If there is a problem with your order, we will contact you via email.

You can pay via Credit Card and phone orders can be paid by money order or Credit card, C.O.D (cash on delivery), or direct deposit (details on the invoice)

Click on the button next to the item that you want to order and follow the instructions as they appear on the screen. We take credit card orders over the Internet only.

For faster service call us directly on (02) 6679 4103

Office hours are 10-3 Monday-Thursday